Frequently Asked Questions
How do I know if my mobile phone is compatible?
I have not received an SMS yet.
I have received the SMS with a link, what should I do now?
How do I know if WAP and mobile internet are working on my phone?
Can I access Vital Mobile through a WiFi connection?
How much does the service cost?
In which countries is the service available?
I have downloaded Vital Mobile, where can I find it on my phone?
Why do I get "Download Failed" when I start the application for the first time?
Why does my phone keep asking me to allow an internet connection when I use the application?
What happens if a new version of Vital Mobile becomes available?
How do I uninstall the Vital Mobile?
Who do I contact if I have a general question or problem?
How do I cancel my subscription?
What happens if I change my phone?
How do I know if my mobile phone is compatible?
Vital Mobile is designed to work with thousands of different mobile phones and models. Phones not supported at present include Windows mobile phones, the Apple phones, the Android phones and Motorola Razr V8. (Keep checking back for updates.)You can click here to see a list of some of the handsets we currently support. back to top
I have not received an SMS yet?
Sometimes the delivery of the SMS make take a while to arrive or fails. If you do not receive the SMS within 30 minutes please try again. back to topI have received the SMS with a link, what should I do now?
Use the Go to link / Open link from the SMS menu to start the download of the Vital Mobile application. back to topHow do I know if WAP and mobile internet are working on my phone?
View the Services menu (for Nokia phones) or Internet menu (for other phones) and open your operator's main page bookmark (e.g. Orange World or Vodafone Live etc). If you are on Vodafone and you can access the Vodafone Live service, or, if you are on T-Mobile and you can access t-zones, you are already setup. If you cannot access any WAP or Internet page, you are probably not subscribed to the WAP service or you do not have the correct settings on your phone. You can get your WAP and Internet working on your phone by contacting your network provider, who can assist you in setting up the phone. back to topCan I access Vital Mobile through a WiFi connection?
Yes, you can use Wi-Fi network to access all of the Vital Mobile services. back to topHow much does the service cost?
Vital Mobile costs just £3 per month, if you have a monthly contract this charge will show up on your normal phone bill. If you are 'Pay As You Go' then the cost is taken from the credit on your SIM.(Please note: You may also be charged by your network provider for the data transferred while using the application. Please contact your network operator for information and tariffs.) back to top
In which countries is the service available?
As long as your mobile phone has access to GPRS, CDMA, or GSM mobile network services within the country you are in, you can use Vital Mobile. Your network provider will advise you which options are available to you. back to topI have downloaded Vital Mobile, where can I find it on my phone?
You can find the downloaded application in the Applications or in the Games section of your phone. Please consult your phone user manual for more information. back to topWhy do I get "Download Failed" when I start the application for the first time?
If you receive this message we recommend you take the following steps:- Clear Cache from Web Browser options of your phone
- Download the application again using the link in the SMS and do not start the application after download is completed
- After download is completed, go to Applications or Games section where the Vital Mobile application is installed
- Highlight the Vital Mobile application and select Options
- Set the APN or Internet access settings for the application to your preferred network APN
- Set the Connectivity option to 'Ask First Time'
- Exit the application manager
- Highlight and start the Vital Mobile application.
Why does my phone keep asking me to allow an internet connection when I use the application?
As a security measure configured by most operators, you are asked permission to connect to the internet for most Java applications. You can usually set your phone to perform this check only when starting the application. Please consult you phone user manual for more information. For example, on Nokia 6600 you can do that by going in Menu->Manager, select the application, press Options and, under the Connectivity Options, select 'Ask first time'. back to topWhat happens if a new version of Vital Mobile becomes available?
If a new version of the application becomes available a notice will automatically be displayed on your phone screen next time you run the application. If it is a compulsory update then you will not be allowed to continue without downloading the latest version. If the update notice is for optional update then you can skip the update for now and continue using the old version application. Every time you start the old application, however, you will again be prompted to download the latest version.Note: We make no extra charge for these updates. back to top